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Public Service Motivation

How Does it Relate to Management Reforms and Changes in the Working Situation of Public Organizations? A Case Study of the Italian Revenue Agency

University of Naples Federico , Italy, cerase{at}unina.it

Domenica Farinella

University of Naples Federico , Italy

To what extent can PSM be considered a characteristic that evolves in the course of the individual's working life? After offering this question as a contribution to a research agenda on PSM, the article examines in what way the different dimensions of PSM, held by a group of employees in the Italian Revenue Agency, relate to their perceptions of recent changes in working conditions. It also explores the relationship between perception of change, PSM dimensions and job satisfaction, work motivation and organizational commitment. Out of the web of interactions that tie together these variables some support is found for the argument that there is a relationship between some PSM dimensions and changes in the work environment. It is suggested, however, that the question raised, besides needing further studies, could be much better researched with a longitudinal study of a cohort of individuals.

Key Words: job satisfaction • management reforms • public service motivation • organisational commitment • work motivation

Public Policy and Administration, Vol. 24, No. 3, 281-308 (2009)
DOI: 10.1177/0952076709103812


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